Nurturing Our Team
A Future Built on a Thriving Workforce

We have a talented team of people who demonstrate daily the ability, talent, drive and attitude to take us forward as a business. Our employees’ skills, ideas and commitment help us succeed, which is why we support them and listen to what they tell us.

91%
of our employees say they are proud to work here
Our success as a business is built on attracting and retaining the best talent – people with the vision, creativity, entrepreneurship and positive spirit to drive the successful growth of our business. Every single day, our team of 1,422 people use those skills and talents to find solutions to the challenges of the workplace, ensuring we operate with the flexibility, agility and professionalism our customers and stakeholders expect. We always aim to recognise their contribution in a supportive environment that respects and nurtures their talent.

DEVELOPING
TALENT, GROWING SKILLS

Supporting our employees

Helping our staff to reach their potential is key to developing our future leadership. We have supported a number of our managers through the UK Green Building Council’s Future Leaders programme, which brings together ambitious, high-potential professionals from the built environment industry to develop their leadership and innovation skills. They bring the thinking and inspiration gained back to their own organisations, and continue the collaboration through the Future Leaders Network.

In 2018, 16 staff members registered for Chartered Management Degree Apprenticeships. Through on and off-the-job learning, these programmes provide management skills, core competencies and behaviours that boost performance and create tomorrow’s leaders.

Recruitment and recognition

We now employ 1,422 across the Group, and our low turnover rates also contribute to our stability as a company.

Recognising our people as the foundation of the Group’s success is important to us. Our annual Staff Recognition Ceremony honours employees who’ve made a real difference to our business over the previous year. In 2018, we celebrated the contributions of a wide range of staff, from those who give up their time to volunteer in the local community to others who make special efforts in the workplace.

Profile: Ritu Rajashekar – UKGBC Future Leader

Ritu has worked for Canary Wharf Group for two years, and is currently the senior sustainability programme manager. In this role, she is responsible for developing and supporting our sustainability goals. She works closely with businesses, consultants and teams within the organisation to help achieve our vision and ambitious targets. Identified as someone with the potential to help us take our business forward, Ritu joined the UKGBC Future Leaders programme in 2017 to further develop her leadership skills.

“The programme has been incredibly inspiring. The insights it’s given me into the role of a leader, and the possibilities for innovative thinking to shape the business, are really valuable. I’m already applying this in my role, and can only see this growing. Perhaps the most valuable is the ongoing networking with other participants from different organisations, who have similar goals in leadership and sustainability. Sharing experiences and getting new ideas and perspectives is making a real difference to how I approach my work.”

Happy to help

Providing excellent customer service is something we expect from everyone who works for us. In 2018, we installed new customer service feedback terminals for visitors to the Estate, as well as employees, to tell us about their experiences. The information gathered from the terminals helps us to identify trends and key learning points, and provides alerts to live issues that we can resolve immediately – such as waiting times at reception desks. Feedback so far has been extremely positive, and we’re now developing KPIs for our customer service, which will be trialled in Canary Wharf Management Ltd before being rolled out.

Listening

We believe it’s essential to listen to what our people tell us. Their ideas, creativity and hard work are essential to our success, so we need to know what they think about working at the Canary Wharf Estate. Through ‘Your Say’, our employee survey, we measure staff satisfaction and gauge the things that matter to them.

Based on findings from our last survey in 2016, we’re busy working on new systems and initiatives. These focus on a succession plan, our competencies and personal career development. We’re also implementing more lateral development moves rather than simply promotions. Our next survey will be held in 2019.

A key part of being open and transparent is listening – to our employees and all our stakeholders. We also offer staff a 24/7 Employee Hotline, operated by a neutral third party. Not only does this let staff raise concerns in strict confidence, but it also allows them to anonymously ‘blow the whistle’ on concerns over ethical conduct. We believe every person has the right to speak out.